- Choosing a selection results in a full page refresh.
Available 24/7 at
078 7675 1206
Couldn't load pickup availability
Free standard shipping
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Why should I feed my pet with pet food instead of homemade diets?
All of our pet foods are complete and specifically formulated by veterinary nutritionists specialized in animal nutrition. Feeding pets with a home-made diet could mean essential nutrients are missing or at the wrong level.
Why should I change the pet food’s type during the stages of my pet´s life?
Our pet food is developed based on the needs of our pets during all their life’s stages. Therefore, the best choice of pet food is the one that fits perfectly to all of their nutritional requirements.
How much food should I give to my pet daily/per meal?
The daily feeding guide is available on-line and on the packaging. It is a guide only and may need to be adjusted depending on age, health status and activity. It is essential to keep your pet within a healthy weight range for the breed.
My pet has been neutered / spayed recently. Should I change my pet’s food type?
Neutered or spayed pets have different nutritional requirements. It is common for them to gain weight. It is essential to keep you pet at a healthy weight range. You may need to reduce the level of food or change to a specially formulated food.
My pet has “a certain illness”. Can he/she still eating the same pet food type?
Our pet food is formulated for healthy animals. If your pet suffers from a specific condition/illness, we recommend you to follow the feeding advice from your veterinary physician.
Could the pet food cause obesity to my pet?
Our pet food is perfectly balanced in energy and nutrients for healthy active pets. If your pet is inactive due to an illness or condition and gains weight, consult with your veterinary surgeon.
My pet doesn’t like the pet food. Is it bad for him/her to eat only treats?
Yes, treats are typically not a ‘complete’ pet food, and could lead to the wrong level of nutrients and weight gain.
How many times a day should I feed my pet?
The general recommendation by vets is to split the daily amount in to several separate meals during the day
How can I properly change my pet’s food for a different kind?
It is best to make the change to a new type of pet food gradually over a week.
Making a sudden change may upset your pet’s digestive system.
What kind of meat is included in the pet food?
Meat is an essential ingredient in our pet food. All the meats used come from the human food industry and are hygienic and safe. The variety of meat is declared in the composition on the packaging.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Thanks for subscribing!
This email has been registered!